Advisory Services
Business Strategy
Market research & analysis
Expansion strategy
Financial budgeting & restructuring
Digital transformation & unified retail
Physical stores transformation, digital tools adoption and multi-channel integration
Customer journey design & customer experience mapping
Operations & Management
Retail network management
Store design and visual merchandising
Staff management & leadership
Inventory optimization
Customer service excellence
My promise
I draw on my 20+ years’ experience to catalyze innovation and foster growth for retailers pivoting their businesses.
Employee Experience
Developing employee experience strategies
Boosting the ability to attract, engage and retain high-performing employees
Developing effective training programs
Inspiring employee commitment and improving your company’s performance
Leadership development & team building in a diverse and inclusive world
Start-up Design
Framework creation, including entity set-up, positioning, and organizational structure
Guidance with best practices sharing
Funding and capital raising
Advisory board participation
Track record highlights
Grew sales by 250% in 6 months in the medical industry.
Turned a struggling retail division into a profitable entity.
Led 300+ people from recruitment to retention, and fostered career growth.
Founded a DTC luxury shoe brand, from production to Go-to-Market.
Speaking engagements
As a retailer, educator and entrepreneur, I am regularly invited to speak at international industry conferences, and to share my expertise with retail professionals, university and college students.
I galvanize stakeholders by providing them innovative opportunities to fight industry predictability, and deliver tangible business results.
Select past engagements include
‘The art of inspirational sales’
Maison Birks (Birks Group)
‘Client engagement in the store’
L’Occitane annual international Conference
‘Inspirational leadership’
Rimowa (LVMH Group) Annual Retail Summit
‘Innovative client experiences’
French Trade Advisors annual conference
‘The future of retail’
Decathlon annual executive meeting
‘Memorable customer service’
BPI France