The Retail Academy of Excellence

Emphasis on the human factor

As e-commerce grows and the importance of the physical store shifts, the human factor is brought to the forefront of the retail organization.

Our ground-breaking training program – the first of its kind in Canada – emphasizes the pivotal role of the client-facing employee.

We help you grow and foster highly skilled expert advisors who will deliver on customer experiences, customer engagement and revenue growth within a diverse and inclusive environment.

Empowering for greater success

We position retail as a highly desirable career for young people. Engaged and empowered, they will deliver sustainable growth and success.

Our distinctive method provides:

• Excellence in retail education

• A career path for future leaders

• Positive talent retention 

The Retail Academy of Excellence

The paradigm shift at the core of our program is “people”. We believe the biggest differentiating factor for retailers today is their human capital and that it’s their worthiest investment.

Shaped through 20+ years’ experience, our method rests on 3 pillars:

1/ Communication: acquire flawless communication styles & agile soft skills. 

2/ Expertise: master the art of storytelling, deepen product & industry knowledge and deliver operational excellence.

3/ Leadership: demonstrate agility, accountability, clarity, passion, and humility.

Practical learning

The method is centered around practical learning. Channeling each company’s objectives and engagement strategy, participants are put in situations encountered in their daily functions and empowered to deliver with excellence.

Collaborative and interactive, it combines both online and in-person sessions, and focuses on the participants’ skills and individual experiences to find creative solutions to challenges. 

From modules such as the Art of Communication and Service Excellence to Inspirational Sales and Principles of Leadership, our program is highly customizable to meet your current needs.